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Inside Sales Tips, Tactics, and Techniques

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How to be successful in cold calling

  
  
  
inside sales professionalLet's be honest: Cold Calling is hard. When making 100+ calls a day, it is easy to become discouraged and burnt out, especially when some jerk takes his frustration out on you. It is especially fun when this jerk decides he is going to, "Teach you a lesson" to never call him again. When this happens, I encourage you to be as professional as possible and quickly get off the phone. This call is going nowhere. For the short term, be sure to not call him within the next 3 months. After that, he probably will have forgotten his rant ever took place.

What this jerk doesn't understand is that you are a professional. Your dedication and service is needed. You create opportunities and open doors that were otherwise closed. You represent progression. Your product/service serves a niche in the marketplace. What you are selling might not be a perfect fit for him but it will be an extremely useful tool for other teams and help them gain an advantage over their competition. Keep this in mind. 

Vorsight Wins Service Provider of the Year Award for Sales Training

  
  
  
AA ISP TopServiceProvider2012 Tall

So, around the office we’re so thrilled to be awarded with the AA-ISP’s Service Provider of the Year award for the third year in a row that we're borrowing famed basketball coach Pat Riley's word, “three-peat.”

Direct lines: the often overlooked element of sales prospecting

  
  
  

Stand in front of a room of 150 sales reps and ask them, “Raise your hand if you’d rather call your prospect on their direct line vs. going through the switchboard.”  I promise that you will see 150 hands shoot into the air.  But why is it so much better to call a direct line than a switchboard?  Furthermore because most companies keep these magic 10 digits under lock and key, how do I get direct lines?

Why the first 15 seconds when cold calling are the most important

  
  
  
15 seconds sales appointment settingI have to hit you with some hard news. If you are cold calling as a lead generation tool, you have some stiff competition. Here at Vorsight we call executives that are extremely busy who probably receive 15+ calls a day, not to mention the 10 voicemails and 20 emails they have to sort through. Because these executives are highly targeted, it is extremely important to distinguish yourself from the other sea of callers within the first 15 seconds of the call.

Differentiate yourself from the other callers.  Vorsight's own, Steve Richard, teaches us not to work harder but to work smarter. By doing some prep work before you dial you’ll be ahead in the game of setting yourself apart.  Here are some ways:

B2B Appointment Setting Checklist

  
  
  
b2b appointment setting checklist Have you confirmed the prospect’s responsibilities? Check!  Did you relate your value proposition to the prospect’s interests? Check!  And I know you’ve asked probing questions to qualify the lead. Check!

Now that you have created value and made the conversation relevant to the prospect, the executive is likely to accept an appointment with you. The hard part is done but to make sure you’ve covered all of your bases, follow these small but important details to increase your chances of the appointment will stick..

What is the purpose of a cold call?

  
  
  
iStock 000018134007XSmall

 We throw the term “cold calling” around a lot in sales.  But very few of us ever stop to ask ourselves, “What does cold calling actually mean?  What is the purpose of our cold call?”  Most people recognize that you don’t want to ‘sell’ in your first call.  But if that’s the case, what do you want to do? 

How to be a B2B Appointment Setting Superstar

  
  
  
sales superstar Ever heard the saying “leaders aren’t born, they’re made?”  Well the same goes for appointment setting.  B2B appointment setting superstars aren’t just born, but I can give you five quick steps to make you one.  
  1. Be creative.  Always be open to trying new tactics to get to your prospect. If it’s trying a new voicemail every day, sending out a crazy email subject line or just trying a new call window, make sure you change things up at least once a day.
  2. Always Listen.  Listen to what your prospect is saying and think about them and only them. Then apply your product/service to what they are saying.
  3. Relay your service/product to the prospect like it was made just for them. Always make sure that you are making it all about them. It’s a proven fact that people like hearing about themselves. Talk about your product as it would apply to their life.
  4. Ask Questions…lots of them. Make sure the prospect knows this is going to benefit them by having a good knowledge base of what they already have in place; what types of projects they’re working on or what types of projects/initiates they’re putting in place in the coming months.
  5. Always end the conversation on a positive note. Make sure that the prospect is looking forward to talking soon. Make them buy into you as a person. People always buy you first, then your company/product. If they go into the call with your sales rep thinking positively about your conversation they will be more open minded and excited about the conversation.

The next time you prospect, I challenge you to start with these five quick steps.   I know you’ll be that much closer to being a B2B appointment setting superstar!

Creative Competition to Motivate Appointment Setters

  
  
  
inside sales motivation

 Vorsight doesn’t play around when it comes to competition.  We take a goal and blow it out of the water. This week, we saw an opportunity to start the year off right by bumping up the energy in the office.

11 Ideas to Guarantee Outsourced Appointment Setting ROI

  
  
  
outsourced appointment setting roi

 Thinking about outsourcing appointment setting?  Your decision is more than simply a question of evaluating the vendor.  It’s also a question of evaluating yourself!  Sure your vendor needs to perform.  But ROI is all about a partnership.  Half of the partnership is you.  It’s like a marriage.  Don’t get married because you “fall in love.”  The best marriages last because of a long-term shared outlook that lasts long after the infatuation ends.  Your vendor doesn’t want a one and done (hint – it’s not particularly good for them financially either).  They’re looking for that special someone for a long term relationship.

Outsourcing Lead Qualification

  
  
  
outsourced lead qualification You’re on the phone with a prospect, following up with them after they hit your website and became a lead.  You ask the prospect for a second of their time and indulge you.  You start the conversation with a little about what your firm does and how you think you might be able to help.  The message is brief, clear, and concise.  You ask a few questions that they answer.  They ask a few questions which you answer.  You then go for time and try to schedule an appointment to learn more about their needs and see if there is a fit.  The prospect unfortunately still doesn’t see the value and the call ends leaving you pensive and reflective.  What happened?  Did they not understand the message?  Did I not ask the right questions to uncover their pain or adequately address their questions? 

Our clients often realize that it’s not what your say or how you say it.  It doesn’t matter if you are talking with a prospect who is an inbound lead that has been highly scored by a marketing automation tool.  Instead what becomes most pertinent is that you are talking to the right person in the first place. 

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